Frequently Asked Questions
FAQ's
Ans: Pricing depends on the type of service required and is tailored to meet your specific needs. For an exact and quick quote, please call us at (02) 8074 5745 or request a FREE quote .
Ans: The call-out fee covers the cost of our removal trucks traveling to and from your location. It is a mandatory charge that cannot be waived, ensuring fair compensation for time spent on the road.
Ans: No. Our pricing is transparent. All charges are clearly outlined in your booking confirmation. There are no hidden extras unless you specifically request add-ons like packing materials, storage, or specialist handling.
Ans: Payments are made in two phases—deposit payment at the time of booking, and the balance due on moving day after completion. Accepted payment methods include cash, bank transfer, or cards (via SquarePay, with a processing fee).
Ans: Yes, while we are fully insured, accidents can occur. We highly recommend customers purchasing their own goods in transit insurance for complete control over contents they wish to include and excess fee that may be applicable in case of claims. Having your own insurance in place gives you added peace of mind.
Ans: Our standard 4.5-tonne (20 cbm) 6 tonne (30 CBM) 8 tonne (40 CBM) 10 tonne (60 CBM) 12 tonne (80 CBM) trucks, making them suitable for most local moves. Larger trucks or additional vehicles are available for bigger households and office relocations.
We can also offer more capacity where required through larger vehicles or a combination of two trucks with removalists to ensure all your belongings are moved swiftly and safely.
Ans: Bulky or oversized furniture that cannot pass through doorways should be dismantled in advance. Common examples include beds, wardrobes, and large tables.
Ans: Contact us via email – booking@ootm.com.au or call us at 0280745745 with your preferred date to inquire about our availability. You may also get an instant response by visiting our Get Quote section on our website. Please note that availability is not guaranteed until confirmed with a deposit.
Ans: Our moving company personalised moving plans, affordable pricing, and reliable local movers with flexible relocation services. Our offerings include packing services (charges applicable if required), secure storage solutions, and professional cleaning services. We tailor our services based on your inventory, ensuring efficient, cost-effective moves. Our team focuses on stress-free budget friendly moving, safe transportation, and on-time delivery. Customer satisfaction and cost savings are our top priorities.
Ans: Yes, we can move pot plants and BBQs. We recommend wrapping them for hygiene and cleanliness.
Ans: Absolutely! we service residential, commercial, country, and interstate removals.
Ans: Yes, we provide Interstate Removals at very affordable rates, popular Interstate Removal routes include Sydney to Melbourne, Sydney to Canberra, Sydney to Brisbane, Canberra to Melbourne, Canberra to Brisbane, Melbourne to Brisbane and vice versa.
Get a Free Quote for your Interstate Move now !
Ans: Yes, we offer professional cleaning services, which can be combined with removal services.
Packing material such as Moving Boxes, Tape, Mattress Covers, Bubble Wrap etc can be arranged on request. Charges may be applicable. Please Call 0280745745 to speak to our advisor for assistance.
Ans: In most cases, yes. Subject to truck and staff availability, we accommodate last-minute moves and cancellations from other removalists.
Ans: Quotes are sent within seconds after submitting your moving details, with final quotes provided within a few hours after discussing your move specifics.
Ans: All time after the initial 2 hours is billed in 15-minute increments at a pro-rata basis. You pay only for the actual time used.
Ans: Insurance safeguards your valuables against risks such as accidents, unforeseen weather, or transit damage. It provides valuable peace of mind.
Ans: Transit insurance protects your belongings during transportation, safeguarding them against unforeseen circumstances beyond our control.
Ans: Yes, Our team can efficiently pack your belongings to ensure they are secure during transit. Pricing depends on the size of the home or office and the complexity of items.
Ans: While we can handle a wide range of items, extremely heavy or oversized items may require special arrangements. Please inform us in advance so we can assess and plan accordingly.
Yes, we offer short-term and long-term storage options for your convenience. Our secure storage facilities ensure the safety of your items until you’re ready for delivery.
Ans: Yes, we have experience handling fragile and valuable items. Our team uses specialized packing materials and techniques to ensure their safe transportation.
Ans: Our experienced movers are trained to handle bulky and heavy furniture safely.We use dollies, trolleys, lifting straps, electric pallet jack and protective coverings to safely move bulky and heavy items without causing damage.
Ans: We can reschedule your move subject to availability. Inform us in advance to avoid cancellation fees.
Ans: Yes. Our moving team provides real-time updates and estimated arrival times so you remain informed.
Ans: We appreciate our diverse customer base and may offer discounts to seniors, students, veterans, or based on specific promotions. Please inquire about available discounts when booking your move.
Ans: We prioritize the safety of your items. Our team uses protective padding and secure strapping techniques to prevent shifting or damage during transit. Your belongings are treated with the utmost care.
Ans: Yes, We can disassemble and reassemble items as needed, with tools usually available on the truck.
Ans: The total time depends on distance, items, and property access, but we aim to complete moves efficiently while ensuring safety.
Ans: We recommend booking as early as possible to secure your preferred date and time. Early bookings may attract benefits from early bird discounts.
Ans: You can assist with moving items from your house to the truck but cannot enter the truck due to insurance regulations.
Ans: Yes, a cancellation fee applies for cancellations or rescheduling less than 72 hours before the confirmed booking ETA. Fees vary based on the booking type. Please review our booking terms shared along with the quote for complete clarity.
Ans: Yes, we offer flexible time slots to accommodate property settlements.
Ans: Depending on your location and our availability, we may be able to deliver cartons or moving boxes for your convenience. Additional charges may be applicable. Please contact our team for details.
Ans: Yes, we handle everything from local suburb-to-suburb and same-street moves to long interstate relocations.
Ans: Our default quotes may not include insurance. Please carefully review your booking terms for clarity. We recommend purchasing your own insurance for peace of mind.
Ans: Yes, we offer both home removal and office relocation services.
Ans: Yes, it is recommended that you or an authorized representative should be present to oversee the move and guide our crew.
Ans: Our services cover a wide range of items, including (but not limited to) household furniture such as beds, trampolines, and swing sets, as well as office and commercial furniture like workstations, cabins, and large warehouse racks. We also accommodate specialty items upon request. For items such as trampolines and swing sets, please provide us with the detailed information about the item requiring dismantling services.
Ans: Contact one of our friendly moving consultant at Ozzy On The Move to review the quote if necessary.
Ans: We can provide packing materials, or you can use your own. Ensure items are packed securely and labeled correctly.
Ans: Transport these items personally, as they are not covered by transit insurance.
Ans: Yes, we can move pot plants within Australia, but check quarantine regulations for interstate moves.
Ans: We cannot transport dangerous goods, explosives, ammunition, toxic materials, jewelry, money, and stamp collections.
Ans: We do not relocate plants overseas.
Ans: Quotations are valid for 7 days from the date of issue, with work to commence within 30 days of acceptance.
Ans: Our 4.5-tonne trucks require a minimum clearance of 3.4 metres from the ground to the highest point on the truck for passage. Larger vehicles would have a higher height clearance requirement.
Ans: Yes, we have experience with international moves and can coordinate overseas relocations. Our team can help you plan every aspect of your move, including customs and paperwork.
Ans: In cases of short-notice or emergency moves, contact us immediately. While availability may be limited, we will make every effort to accommodate your urgent needs.
Ans: Certain items, such as important documents, medication, and irreplaceable valuables, are best kept with you during the move. We recommend identifying and packing these items separately.
Ans: Yes, we can accommodate eco-friendly moving requests. Please let us know your preferences, and we will make efforts to use sustainable materials and practices during your move.
Ans: While we take every precaution to ensure safe transportation, accidents can happen. If you need to file a claim for damaged or lost items, please contact our customer support, and we will guide you through the process.
Ans: We offer a range of packing materials, including boxes, bubble wrap, and packing tape. These materials can be delivered to you in advance of your move to facilitate self-packing. Additional charges may be applicable.
Ans: Yes, we have experience moving specialty items like pianos and pool tables. Please inform us in advance, so we can allocate the necessary resources and expertise for a safe move.
Ans: We maintain strict cleanliness and hygiene standards for all our equipment and trucks. They are regularly cleaned and sanitized to ensure the safety of your belongings.
Ans: Yes, we provide a detailed moving plan, covering, packing, dismantling, transport, unloading, and furniture setup.
Ans: We prioritise the safety of our customers and staff. During the COVID-19 pandemic, we have implemented enhanced safety measures, including mask-wearing, social distancing, and sanitization protocols, to ensure a safe moving experience.
These additional FAQs cover a wide range of topics related to your moving needs and concerns. If you have any further questions or require clarification on any aspect of our services, please don't hesitate to reach out to our team. We are here to make your move as smooth and stress-free as possible.
