Frequently Asked Questions
FAQ's
Our services are priced economically and are very affordable. Our charges start from as low as:
- $50/half hr
- Minimum 2 hours
- Plus Call Out Fee
Any extra time will be charged on a 15 min increment at pro-rata basis.
Note: Pricing may vary for locations with stairs or for interstate moves. Additional charges such as tolls, paid parking, content insurance, insurance excess, and bubble wrap are extra. For precise pricing tailored to your specific requirements, please request a Quick Quote.
A call-out fee is a mandatory part of our billing, compensating our team for the time spent traveling between jobs. This fee is essential to cover travel expenses and is not waived.
We believe in complete transparency. The quoted price is what you will pay, with no hidden extras. We provide clear confirmation of prices and obligations in writing.
Payments occur in two stages:
- Deposit: Paid upfront upon booking confirmation.
- Final Payment: Made at the end of the removal service on the day of the job.
We accept payments in cash or via bank transfer (at no extra charge).
Payments made via credit or debit cards are processed through SquarePay and a small processing fee may apply.
Yes, while we are fully insured, accidents can occur. We highly recommend customers purchasing their own goods in transit insurance for complete control over contents they wish to include and excess fee that may be applicable in case of claims. Having your own insurance in place gives you added peace of mind.
Our standard package includes a 4.5-tonne truck with dimensions of approximately 4.1m x 2.1m x 2m. This package is suitable for most short-distance moves. We can also offer more capacity where required through larger vehicles or a combination of two trucks with removalists to ensure all your belongings are moved swiftly and safely.
Items that cannot fit through doorways or are too heavy should be disassembled to facilitate smooth loading and unloading.
Contact us via email – booking@ootm.com.au or call us at 0280745745 with your preferred date to inquire about our availability. You may also get an instant response by visiting our Get Quote section on our website. Please note that availability is not guaranteed until confirmed with a deposit.
We tailor our services based on your inventory, ensuring efficient, cost-effective moves. We prioritize customer satisfaction and cost savings.
Yes, we can move pot plants and BBQs. We recommend wrapping them for hygiene and cleanliness.
Yes, we service residential, commercial, country, and interstate removals.
Yes, we provide Interstate Removals at very affordable rates, popular Interstate Removal routes include Sydney to Melbourne, Sydney to Canberra, Sydney to Brisbane, Canberra to Melbourne, Canberra to Brisbane, Melbourne to Brisbane and vice versa.
Get a Free Quote for your Interstate Move now !
Yes, we offer professional cleaning services, which can be combined with removal services.
Packing material such as Moving Boxes, Tape, Mattress Covers, Bubble Wrap etc can be arranged on request. Charges may be applicable. Please Call 0280745745 to speak to our advisor for assistance.
In most cases, we can offer priority services, subject to availability.
Quotes are sent within seconds after submitting your moving details, with final quotes provided within a few hours after discussing your move specifics.
For all hourly priced bookings, after the initial 2 hours, extra time is charged in 15-minute increments, ensuring you pay only for the time you use.
While we take precautions, your belongings may be exposed to risks beyond our control, making insurance a useful and essential add on.
Transit insurance protects your belongings during transportation, safeguarding them against unforeseen circumstances beyond our control.
Yes, we offer professional packing services at an additional cost. The price varies depending on the size and complexity of the job. Our team can efficiently pack your belongings to ensure they are secure during transit.
While we can handle a wide range of items, extremely heavy or oversized items may require special arrangements. Please inform us in advance so we can assess and plan accordingly.
Yes, we offer short-term and long-term storage options for your convenience. Our secure storage facilities ensure the safety of your items until you’re ready for delivery.
Absolutely, we have experience handling fragile and valuable items. Our team uses specialized packing materials and techniques to ensure their safe transportation.
Our experienced movers are trained to handle bulky and heavy furniture safely. We use the necessary equipment, such as dollies and straps, to protect your furniture and prevent damage during the move.
We understand that circumstances can change. If you need to reschedule your moving date, please inform us as soon as possible. We will do our best to accommodate your new date without additional charges, depending on availability.
On the day of your move, you can stay informed by communicating with our team. We will provide updates and estimated arrival times to keep you in the loop.
We appreciate our diverse customer base and may offer discounts to seniors, students, veterans, or based on specific promotions. Please inquire about available discounts when booking your move.
We prioritize the safety of your items. Our team uses protective padding and secure strapping techniques to prevent shifting or damage during transit. Your belongings are treated with the utmost care.
We can disassemble and reassemble items as needed, with tools usually available on the truck.
The time required depends on various factors, including loading, unloading, distance, and preparation. We promise quality relocation with integrity.
Booking early is recommended to secure your preferred date and time and to potentially benefit from early bird discounts.
You can assist with moving items from your house to the truck but cannot enter the truck due to insurance regulations.
Yes, a cancellation fee applies for cancellations or rescheduling less than 72 hours before the confirmed booking ETA. Fees vary based on the booking type. Please review our booking terms shared along with the quote for complete clarity.
Yes, we offer flexible time slots to accommodate property settlements.
Depending on your location and our availability, we may be able to deliver cartons or moving boxes for your convenience. Additional charges may be applicable. Please contact our team for details.
Yes, we handle both suburb-to-suburb and same-street moves.
Our default quotes may not include insurance. Please carefully review your booking terms for clarity. We recommend purchasing your own insurance for peace of mind.
Yes, we offer both home removal and office relocation services.
An authorized representative should be present at both the uplift and delivery to check items and guide our crew.
We disassemble and reassemble beds, and for items like trampolines and swing sets, we handle dismantling as needed.
Contact one of our friendly moving consultant at Ozzy On The Move to review the quote if necessary.
We can provide packing materials, or you can use your own. Ensure items are packed securely and labeled correctly.
Transport these items personally, as they are not covered by transit insurance.
Yes, we can move pot plants within Australia, but check quarantine regulations for interstate moves.
We cannot transport dangerous goods, explosives, ammunition, toxic materials, jewelry, money, and stamp collections.
We do not relocate plants overseas.
Quotations are valid for 7 days from the date of issue, with work to commence within 30 days of acceptance.
Our 4.5-tonne trucks require a minimum clearance of 3.4 metres from the ground to the highest point on the truck for passage. Larger vehicles would have a higher height clearance requirement.
Yes, we have experience with international moves and can coordinate overseas relocations. Our team can help you plan every aspect of your move, including customs and paperwork.
In cases of short-notice or emergency moves, contact us immediately. While availability may be limited, we will make every effort to accommodate your urgent needs.
Certain items, such as important documents, medication, and irreplaceable valuables, are best kept with you during the move. We recommend identifying and packing these items separately.
Yes, we can accommodate eco-friendly moving requests. Please let us know your preferences, and we will make efforts to use sustainable materials and practices during your move.
While we take every precaution to ensure safe transportation, accidents can happen. If you need to file a claim for damaged or lost items, please contact our customer support, and we will guide you through the process.
We offer a range of packing materials, including boxes, bubble wrap, and packing tape. These materials can be delivered to you in advance of your move to facilitate self-packing. Additional charges may be applicable.
Yes, we have experience moving specialty items like pianos and pool tables. Please inform us in advance, so we can allocate the necessary resources and expertise for a safe move.
We maintain strict cleanliness and hygiene standards for all our equipment and trucks. They are regularly cleaned and sanitized to ensure the safety of your belongings.
Certainly, we can provide a step-by-step explanation of the moving process to help you understand what to expect on moving day. This includes packing, loading, transportation, and unloading.
We prioritise the safety of our customers and staff. During the COVID-19 pandemic, we have implemented enhanced safety measures, including mask-wearing, social distancing, and sanitization protocols, to ensure a safe moving experience.
These additional FAQs cover a wide range of topics related to your moving needs and concerns. If you have any further questions or require clarification on any aspect of our services, please don't hesitate to reach out to our team. We are here to make your move as smooth and stress-free as possible.
